It is our first priority to ensure our students and are safe, happy and comfortable while with us at Liverpool School of English. Our teachers and staff are welcoming, caring and friendly. We will always help you with any questions or problems you may have. We have a fantastic team of experienced staff who are always here to help. The school is open from 8:30-5pm and all students have our 24 emergency number in case they need to contact us about a problem outside of school hours.

Your first day induction and student handbook provide you with lots of useful information about our school and life in Liverpool. This includes what to do if you are ill and how to register with a doctor, open a bank account and register with the police if you need to. Our Student Handbook also includes our code of conduct which details the school rules so you know what behaviour we expect from you during and outside of school hours. If the code of conduct is not followed you may be asked to leave the school. Our school and accommodation rules are very clear and carefully designed to ensure the safety and comfort of all students. If you have booked accommodation, we will give you an accommodation contract. This clearly details the rules at your homestay or residence.

Our Academic Team will ensure your learning needs are met throughout your course. Our Accommodation and Welfare Team will ensure your emotional, medical and environmental needs are also met. They provide support and guidance throughout your time here in Liverpool. You can visit our Meet the Team page to find out more about our great team.

Liverpool School of English is primarily a school for students aged 18 and older. Whilst we welcome students aged 16 and above, it should be noted that we cannot provide 24 hour supervision. If they are not staying with a relative or family friend, 16 and 17 year olds will be required to stay in half-board homestay accommodation. We ask that parents or guardians of students aged 16 and 17 read our pre departure information and consent guide and form  before booking their child to study here. This will help you to understand what to expect when your child comes to study with us.

Students aged under 18 have compulsory weekly meetings with a member of staff from our Welfare Team to make sure they are safe, happy and well. If you are over 18 and want to discuss any type of problem, a member of our Welfare Team is always available for you to speak to during school opening hours. In addition to our Welfare Team we have a Student Helpdesk Coordinator and a Social Programme Coordinator who are here to help with any questions you have.

It is compulsory for all students to have health and travel insurance before leaving their home country. Liverpool School of English is working in partnership with Endsleigh, to provide our students with a policy which has been specifically designed to meet your requirements whilst you are studying in the UK. We strongly recommend that you take out travel insurance at the time of booking the trip as cover will commence for pre-departure cancellation from the date accepted for cover. This will, therefore, provide cover should the trip have to be cancelled for an insured reason such as illness or serious accident preventing travel. If international student travel insurance has not been requested through Liverpool School of English, students must arrange their own suitable travel insurance and travel with all relevant policy documents upon arrival to the UK.

Click here if you would like to know more about welfare in our policies and procedures.