To download an offline version of our student handbook, click here.
Thank you for choosing Liverpool School of English. Since we opened our doors in 1999, we have welcomed students from more than 60 different countries to study here. During this time we have seen thousands of students develop and practise their English language skills in the wonderful city of Liverpool.
Liverpool is a lively, modern city with great pubs, clubs, museums, galleries, cinemas, restaurants, cafés, shops and so much more. We hope you will enjoy our lovely city just as much as we do.
This guide will tell you about our school and facilities, a few school rules and some important information about banking, healthcare and visas. Please remember that if you have any questions that are not answered, we are always here to help you.
Our aims at Liverpool School of English are clear:
- All students learn effectively
- All students succeed in achieving their goals
- All students enjoy an exceptional experience
We share and promote these common values at Liverpool School of English:
- We love our international environment
- We are a team of truly welcoming, friendly and caring people
- We are proud to be professional in everything we do
Getting set up in Liverpool
While you are at the school you may need a letter for the bank, council tax, police, embassy etc. Please ask at the Student Helpdesk for a letter request form. Your letter will be ready the next day.
If you are living in a private residence then you will need to get a letter from the school to tell your local council that you are a student or else you might be asked to pay council tax.
How to open a bank account
If you’re staying in Liverpool for a long time you might need to open a UK bank account.
To open a bank account you will need:
- Your passport
- A letter from the school (please ask for a letter request form at the Student Helpdesk)
- A document to confirm your UK address (this could be a utility bill or an accommodation contract)
- You may also need to bring evidence of your address and bank account in your home country.
Some UK banks now offer special accounts for international students so you may be able to set up a bank account before you arrive in Liverpool. You should check with your home bank to find out about any charges that there might be to transfer money into your UK account.
For more information about opening a UK bank account, search: ‘BBA international students’ or ‘FCA opening a bank’
There are some digital accounts that you can look into. Loot is a digital current account which offers a Mastercard and online banking: loot.io
Registering with the Police
If you have a Tier 4 Visa or a Short Term Student Visitor Visa you will also need to register with the police for a Biometric Residence Permit. In order to register with the police, you will need to make an appointment. You can do this online, search: ‘Search Merseyside Police Overseas Visitor registration’
It will cost £34 to register with the police and you will also need a letter from the school and two passport sized photographs for your application. If you don’t register with the police it might affect any visa applications you make in the future, so it is very important that you register within 7 days of coming to the UK.
Extending Your Visa
If you needed a visa to enter the UK then you need to be aware of when your visa runs out. If you want to extend your course then you might need to extend or change your visa. You will need to do this at least four weeks before your current visa runs out. If you need further visa advice and guidance, visit www.gov.uk/study-visit-visa
Please be aware that you may have to return to your home country to renew or extend your visa.
Getting in touch with your family and friends
It is normal to miss your home country and family. Sometimes a phone call to your home can really help you feel better. There are a few different ways you can keep in touch with your family. We recommend some of the options below. If you are staying in a homestay, as a courtesy to your host, please do not use your host’s phone to make international calls or texts.
- Three UK– You can get a pay-as-you-go SIM card from Three for around £20 per month with 12GB of data. The data option on this SIM card is great but it is expensive to make international telephone calls. This is a good option if you want to use something like iMessage, WhatsApp or Skype for your messages.
- Giff Gaff– You can get a pay-as-you-go SIM card from Giff Gaff for around £20 per month with unlimited data. Giff Gaff is the cheapest option for international calls but the signal is not great outside of Liverpool city centre. This is a good option if you are in the city centre and want to make a lot of calls back home and have a good wi-fi connection for your messages.
- Lebara– You can get a pay-as-you-go SIM card from Lebara for around £20 per month with 10GB of data with unlimited UK minutes for telephone calls. Like Giff Gaff, a Lebara SIM card is a cheap option for international calls but the signal is not great outside of Liverpool city centre. This is a good option if you are in the city centre and want to make a lot of calls back home and have a good wi-fi connection for your messages.
- Skype– You can make international telephone calls and video calls using Skype. You will need an internet connection and a credit/debit card to pay for telephone phone calls. If your family in your home country has an internet connection you can make video calls through Skype for free. However, if they do not have an internet connection, you can call your home phone number using Skype once credit has been put on your account.
We have some free SIM cards available at the Student Helpdesk.
Getting Internet Access in Liverpool
You will have internet access in your residence or homestay and you can use the internet at school or at Liverpool Central Library. The Central Library has many computers for public use and is open until 8:00 on weekdays and 17:00 on weekends.
You can join a library in Liverpool for free! The closest library to the school is the Central Library on William Brown Street. To join a library you will need to bring proof of your address, so you might have to get a letter from the school. If you want to know about libraries close to your accommodation or homestay you can find information here: www.liverpool.gov.uk/libraries
The Common Room
This is a fantastic social space where students can relax between lessons and spend time getting to know their classmates. It’s a great place to be at break times chatting to new friends over a cup of coffee. Many students choose to spend their lunchtimes here, eating their meals whilst hanging out and practising their English. Here you can play ping pong or table football, use the Wi-Fi and even challenge your friends to a game on the Wii or the PS4. We hold regular games afternoons and table tennis competitions in the common room which is a great way to make friends and have some fun. If you want to practise your English with your friends you can also go to the Study Centres during breaktimes.
The Word Exchange Café (EPS)
You can buy a range of food and drinks in the café which is open daily from 8:30-15:00.
We’re particularly proud of our garden here at the school. It’s a great place to spend your free time; getting some fresh air and enjoying the beautiful surroundings. Sitting on one of the benches looking at all the plants, flowers and the beautiful blossom tree, it’s easy to forget you are in the middle of the city.
If you want to smoke, please do not smoke in the school garden as this is an enclosed area. There is a designated smoking area opposite the school so please keep our garden beautiful and smoke free!
We have two study centres in the school, one is on the first floor and the other is on the second floor. The second floor Study Centre has computers linked to LSe-Learning and other helpful websites so that students can practise their English online during their free time. If you want to study a particular skill online your teacher will gladly point you in the right direction of a good website or you can follow our social media to find the best new articles or sites around.
The Student Helpdesk
At the Student Helpdesk you can sign up for our support classes, social programme activities or ask for general information. You can also borrow books and DVDs but you will need to leave a £10 deposit. If you need to ask questions or if you need us to print your boarding pass you can also email firstname.lastname@example.org. You can also sign up for our social programme activities at the cashier’s desk in the Admissions Office.
Reading and watching films is a great way to improve your English and to keep practicing outside the classroom. Our lending library will help you to expand your vocabulary and increase your listening and reading skills.
Our library has over 100 graded penguin readers and 200 DVDs for you to borrow. You can borrow up to 3 items in total at any time, but you will need to leave a £10 deposit. When you bring your items back you can get your deposit back, or take new items out instead.
In Room 19 we have a prayer room which is open to people of all faiths.
The school opens at 8:30 Monday to Friday. Your classes will start at 9:00 for morning classes and 13:00 for afternoon classes. You should make sure to arrive at your classes 10 minutes early.
On your first day as a student at LSE you will attend an induction with our Director of Studies. Then on your second day you will begin your classes.
Every week on Wednesday there is a level up test. If you think your class is too easy please speak with your teacher. Your teacher may ask you to do the level up test. If you score 70% or more on the test you will move up to the next level. You can find out your test score at the Student Helpdesk on Thursday and if you pass the test you will start your new class on Monday.
There are also short weekly review tests. These tests help you to see your progress each week and also show you what you might need to practise more. Every four weeks you will have a one to one tutorial with your teacher to talk about your progress. Your teacher will help you to set some goals to help you learn.
In your last week you can take an exit test. You will get the results from your exit test with your leaving certificate on Friday. You will be told the time of your exit test in your final week.
Extending Your Course
If you are thinking about extending your course then you will need to speak to our Admissions Team as soon as possible to make sure that you can do it. If you tell us too late then we might not be able to give you the same place in your accommodation or classes, or there might not be a space at all.
Extending your Course as an Embassy Student
You will need a letter from the school if you want to extend your course or re-enrol at the school. You need to give this letter to your embassy who will issue you a financial guarantee letter to give back to us. You may not be able to extend your course if your attendance is below 80%.
Free Support Classes
If you want extra help with your English, or are interested in looking for a job or volunteering in Liverpool, you should go to one of our free support classes!
You can sign up to a maximum of three free support classes per week. Sign up at the Student Helpdesk.
If you are planning to take a holiday then you will need to get a holiday request form from the Student Helpdesk. If your holiday is approved then you will need to tell your teacher. If you are leaving the country then you might need a letter from the school to show at immigration. The amount of holiday that you are allowed to take depends on the length of your course.
|If your course is…||You can take…|
|5-12 weeks||2 weeks holiday|
|13-23 weeks||4 weeks holiday|
|24-47 weeks||6 weeks holiday|
|48+ weeks||8 weeks holiday|
There will be a feedback session in your first week. It takes place at 12:00pm on Thursday in the Common Room. It is important that you come to the session and tell us your thoughts about the school and your stay in Liverpool. If you think your class is too easy or too hard by the end of the first week you will need to speak to your teacher.
There are also online monthly feedback sessions where you can tell us your thoughts and ask any questions you might have. If you have any problems you can always speak to any member of staff or you can make an appointment to see our Welfare Team in the Welfare Office. We always look at the feedback from all of our students and will try our best to solve any problems – if you want to see our response to what you have said in feedback sessions then please check the Social Programme noticeboard in the Common Room.
There will also be an online feedback session at the end of your course so that you can tell us everything about your time here.
Attendance & Punctuality
At the start of the lesson
If you arrive more than ten minutes late you will not be allowed to enter the class. You will be marked as absent for the first half the class. You will have to log on to LSe-learning in the Study Centre and come back to the class after the break.
If you arrive in the first ten minutes after the class has begun, the teacher will allow you to come in but you will be marked as late on the register.
Your teacher will tell you when your break begins and ends. Please respect these times.
If you arrive more than ten minutes late after the break you will not be allowed to enter the class. You will be marked as absent for the second half of the class.
If you arrive late, in the first ten minutes, after the break the teacher will allow you to come in, but you will be marked as late on the register.
If you are late three times in one week it will count as an absence. You will also have to attend a meeting with the Principal of the school. This will be recorded on your student file and on your student report.
Students must have 90% attendance or you may be asked to leave the school.
If your attendance drops below 90% you will have to attend a meeting with the Principal of the school. This will be recorded as warning on your student file.
What to do if you are sick or cannot come to class
- You need to call the school on +44 (0)151 706 0730 before 9:00am and tell us why you cannot come to class.
- You can also email email@example.com tell us why you cannot come into school. If you email us please remember to write your full name and your class in the email.
If you are absent for 2 days in a row the school will contact you and ask you to explain why you have not been able to come to school. If you are absent from school for more than 5 days you will need to bring us a letter (sick note) from a doctor or your General Practitioner (GP) on your return. We will record absences but please note only pre-booked holiday is authorised.
At Liverpool School of English the wellbeing of our students is very important to us and we pride ourselves on our caring and supportive environment.
We have a fantastic team of experienced staff who are always to here to help. The school is open from 8:30-5:00pm and outside of these hours there is a 24 hour emergency line that students can contact.
If you change your phone number or address you need to let the school know straight away in case there is an emergency and we need to contact you. Please go to the Student Helpdesk to change any of your personal information.
- Welfare Officer: A friendly face to talk to about personal problems, you can stop by the Welfare Officer anytime during the morning and she’ll be happy to chat
- Accommodation Team: They always work quickly to solve any accommodation problems you may be having, you can pop in and see them in the Admission Office.
- Student Helpdesk: Our helpdesk team are always happy to answer any questions you have whether it’s where your new classroom is or where to find a great hairdressers in the city.
- The Admissions Team: If you want to talk about your booking, payments or make changes to your course or length of stay our Admissions Team are happy to help
- The Academic Management Team: If you’re having problems in your class or feel that it’s too hard or easy you can speak with your teacher or our Academic Management Team
- The Teaching Team: Many of our teachers have lived abroad which means they understand from experience the challenges that you might be facing living in a different country.
- The Principal: Should you have any serious complaints you can make an appointment to see her.
- Student Ambassadors: Our team of student ambassadors are a great addition to our school. They regularly meet with other students to gather feedback and ideas for changes that we could make. They work closely with our team of staff to make sure that our students are happy.
You might need to pay for a healthcare surcharge as part of your stay in the UK. You can find information on the ‘immigration health surcharge’ on the gov.uk website with the following search: ‘GOV.UK healthcare immigration application’
NHS Walk-in Centres
Before you come to Liverpool you should organise health insurance for your visit. If you have health insurance and feel sick or need to talk about a health issue then you can go into any NHS (National Health Service) Walk-in Centre without an appointment.
The nearest NHS Walk-in Centre to our school is at 6 David Lewis Street, L1 4AP. The Walk-in Centre is open from 7:00am to 10:00pm on weekdays and 9:00am to 10:00pm on weekends and bank holidays.
Registering with a General Practitioner (GP)
If you are studying in Liverpool for one month or longer you should register with a GP. You can find your local GP using the www.NHS.uk website and searching: ‘GP Location’
To register with a GP you need to go into their clinic during opening hours and ask to be added to the NHS patient list. You will be given a form to complete and return. After you have returned the form you can make an appointment. You will need a letter from the school to register with a GP. You should register before you get sick because you might not be able to get an appointment on short notice.
You will need to pay for any medicines that your GP prescribes. One prescription will cost £8.60*. If you need a lot of medicines you can buy a prescription prepayment certificate that lasts for three months and costs £29.10*. You can also buy a 12 month certificate for £104.*
*All information accurate at the time of publication, prices subject to change.
Registering with a Dentist
If you are studying in Liverpool for one month or longer we also recommend that you register with a dentist. To find your nearest NHS dentist please search: ‘Dentist Location’
You will have to pay for dental treatment, a normal check-up at an NHS dentist will cost approximately £18.50.*
*All information accurate at the time of publication, prices subject to change.
Private Healthcare for Students with Medical Insurance
Pall Mall Medical provide Private GP appointments. The Pall Mall Medical GPs are available 6 days a week with same and next day appointments available, including appointments inside and outside of school/working hours.
The nearest Pall Mall Medical is 5 St Pauls Square, Liverpool, L3 9SJ.
Call +44 (0)151 244 4262 to find out more or visit: www.pallmallmedical.co.uk/doctors
The Welfare Office
If you want to discuss any type of problem, a member of our Welfare Team is always available for you to speak to during school opening hours. If you feel sick or need to talk about a problem then you can make an appointment to speak to our Welfare Team.
Alternatively, you can check the welfare noticeboard for office drop-in times. Please remember that all of our staff are here to help you. If you have a serious complaint please make an appointment to see the Principal.
In addition to our Welfare Team we have a Student Helpdesk Coordinator and a Social Programme Coordinator who are here to help with any questions you have. All students have our 24 emergency number in case they need to contact us about a problem outside of school hours.
Students aged under 18
Students aged under 18 will receive a student ID card on a green lanyard which must be worn at all times at school. Students aged under 18 are asked to sign in at the Student Helpdesk before they attend their lessons.
Students aged under 18 have compulsory weekly meetings on Wednesday at 12:00 midday with a member of staff from our Welfare Team to make sure they are safe, happy and well.
On LSe-Learning you can do extra activities to practise your English skills outside of the classroom. You can get your writing marked, do extra vocabulary and grammar exercises, revise the language that you have studied in class and lots, lots more!
How to login to LSe-Learning
On your first day you will be given your class timetable and an overview of LSe-Learning during your Study Skills Session. Your timetable also has your login details for your LSe-Learning account.
You can watch a video about how to use e-learning here: www.youtube.com/watch?v=2OegFdyEK3k
Your teacher will also give you homework from this system each week. Your online study is marked as soon as you finish each exercise and your teacher can send you a tutorial feedback through the system.
All students at LSE are registered on the system when they arrive at the school. Access to LSe-Learning is valid from your course start date plus 6 months after course end date.
Visit us on social media:
Every week we post exciting things to do in Liverpool, information about the social programme, fun photos of our students and the school’s leaving photos. We post events that are happening in Liverpool so that you can take advantage of all the city has to offer. We love to see your pictures so use #LiverpoolSE to share them with us!
Do you use WhatApp?
You can now contact our Admissions and Groups teams using WhatsApp during office hours.
Add us to your contacts!
During your stay in Liverpool studying and learning English is important, but it is also important to have fun and make lots of friends and happy memories. We have a fantastic Social Programme that allows you to explore the city and the UK whilst meeting new people. Many of our activities are free or low-cost and you can join as many as you like.
We have a dedicated Social Programme Coordinator in the school who is always happy to tell you more about what’s happening or take suggestions about new trips and events. You can find out about what is happening whilst you’re here either on our website, via our Social Media or in school on the board in the Common Room.
There are two different ways to sign up for activities with the social programme depending on whether the activity is free or paid:
- For free activities, just turn up at the meeting point listed on the poster
- For paid activities you can sign up and pay for the activity at the Student Helpdesk or cashier’s desk in the Admissions Office
It is really important that you sign up for activities at least 24 hours in advance. If less than 7 people sign up for a day trip we will unfortunately have to cancel it – so remember to always sign up!
You need to give 24 hours’ notice to cancel a social activity. You must inform the school immediately and you will be given a full refund for the trip or we can transfer the credit to another trip. If you cancel less than 24 hours before the social activity, you will not be eligible for a refund. If you cannot attend on the day you need to inform the activity leader on +44 (0)7837 634 048.
If you have any ideas for the social programme then please tell us. We love to hear your ideas! You can tell us your ideas at a feedback session or talk to one of our Activity Leaders.
Travelling in Liverpool
If you are living outside Liverpool city centre you can use public transport to come to and from school easily. You can buy a bus ticket (buses only), a rail ticket (trains only) or a Trio ticket (buses, trains and ferry) – the price of the ticket will depend on which areas you need to travel from.
If you’re staying for a long time you could also buy a bicycle. You can also rent bikes for a day or longer using Liverpool’s City Cycle scheme: www.citybikeliverpool.co.uk
You can find more information about travelling in Liverpool on www.merseytravel.org or you can call +44 (0)151 702 2071.
How to buy a bus ticket (buses only)
In Liverpool we have a Walrus Card which is Merseyside’s contactless card for public transport. You can load Saveaway tickets, Solo Day tickets, Weekly Solo tickets and 4-Weekly Solo tickets onto the card.
A Solo Day ticket is available from your bus driver. If you want a Weekly or a 4-Weekly Solo ticket, you can buy these from a PayPoint Store or a Merseytravel Centre. The closest PayPoint Store to school is Liverpool Guild of Students, 160 Mount Pleasant, Liverpool, L3 5TR. The closest Merseytravel Centre to school is Queen Square Bus Station, Liverpool, L1 1RG.
There is a £1 activation charge when you buy a new Walrus card. For more information: www.merseytravel.gov.uk/Tickets/walrus-card/Pages/All-About-Walrus.aspx
How to buy a rail ticket (trains only)
Rail tickets are available from all stations with staff members. You can buy them for a week or a month. You will need to complete a form with your personal details and home address in the UK. You will also need a passport sized picture of yourself.
How to buy a trio ticket (buses, trains and the ferry)
Trio Tickets are season tickets for the buses, trains and Mersey Ferries in your chosen area, no matter who operates the service. You can buy them for a week or a month. Trio tickets are available from any Merseytravel Centre or Merseyrail station with staff members. The closest Merseytravel Centre to school is Queen Square Bus Station, Liverpool, L1 1RG.
Places of Worship and Religious Organisations
- Metropolitan Cathedral, Metropolitan Cathedral, Cathedral House, Mount Pleasant, Liverpool, L3 5TQ. 0151 709 9222.
- Liverpool Cathedral, St James’ Mount, Liverpool, L1 7AZ. 0151 709 6271.
- Liverpool Muslim Society Al Rahma Masjid, 29-31 Hatherley Street, Liverpool, L8 2TJ. 0151 709 2560.
- Al Ghazali Multi Cultural Centre, 35 Earle Road, Liverpool, L7 6HA. 0151 734 3843.
- Liverpool Arabic Centre, Tiber Enterprise Facilities, Tiber Street Site, Lodge Lane, Liverpool L8 0TP. 0151 734 0550.
- Hindu Cultural Organisation Liverpool, 253 Edge Lane, Liverpool, L7 2PH. 0151 263 7965.
- Liverpool Buddhist Centre, Melbourne Buildings, 21 North John Street , Liverpool, L2 5QU. 0161 281 2291.
- Princes Road Synagogue, Liverpool Old Hebrew Congregation, Synagogue Chambers, Princes Road, Liverpool, L8 1TG. 0151 709 3431.
Where to go in Liverpool
Liverpool is famous for its friendly people, history, architecture, sports and music! Our waterfront is a UNESCO world heritage site and we have more art galleries, museums and parks than any other city outside of London.
Here is a list of 20 unique places in Liverpool to get you started on your Liverpool adventures! Why not come for a trip with the social programme?
- Liverpool World Museum (10 minutes from school)
- The Museum of Liverpool (15 minutes from school)
- The Tate Gallery (15 minutes from school)
- The Walker Gallery (10 minutes from school)
- Liverpool Central Library (10 minutes from school)
- St George’s Hall (10 minutes from school)
- Liverpool Empire Theatre (10 minutes from school)
- Liverpool Everyman Playhouse (5 minutes from school)
- Albert Dock & Waterfront (15 minutes from school)
- Beatles Story (15 minutes from school)
- Mathew Street (10 minutes from school)
- Liverpool One Shopping Centre (10 minutes from school)
- Liverpool Lime Street Station (5 minutes from school)
- FACT Cinema (5 minutes from school)
- Liverpool Football Club (20 minutes from school by bus)
- Bold Street – Independent local businesses (5 minutes from school)
- Liverpool Anglican Cathedral (5 minutes from school)
- Liverpool Metropolitan Cathedral (5 minutes from school)
- Liverpool’s Chinatown (10 minutes from school)
- The Baltic Triangle (15 minutes from school)
International Student Travel Insurance Information
We believe that safety and enjoyment are equally important when studying with Liverpool School of English. It is therefore one of our terms and conditions of booking that you have adequate travel insurance in place before you travel with us.
Read more information here: www.lse.uk.net/travel-insurance
Code of Conduct
At Liverpool School of English we want to make sure that you feel safe and happy during your time at the school.
We value differences and diversity in people. We aim to make sure that you don’t feel unfairly judged because of your race, sex, marital status, colour, sexual orientation, disability, political beliefs, religion, or anything else.
We support and promote the basic British values of democracy, the rule of law, individual liberty, and mutual respect and tolerance for those of different faiths and beliefs.
We ask you to respect each other and this includes the teachers, staff and host families. We will not tolerate harassment of any staff, teachers, host family members or other students. We do not tolerate bullying of any kind and offenders may face serious consequences. Please refer to our anti-bullying policy which can be found on the student welfare notice board.
You must attend all of your classes and we expect all students to actively participate in lessons. If you cannot come to school then you need to contact us before your lesson. The Admissions Team will track your attendance and if there are any issues then it will be taken to the Principal.
Your overall attendance will be on your leaving certificate and cannot be changed for any reason.
Please do not eat or drink anything except water in the classrooms, Study Centre or reception area. You can enjoy your food in our lovely student Common Room or our beautiful garden.
If you do not follow the code of conduct then you may be asked to leave the school.
We do not tolerate any of our students breaking the law. If you break UK law you will be asked to attend a meeting with the Principal and you may be asked to leave the school.
We do not tolerate the use of any illegal substances on the school premises, in the residence or homestay accommodation. If you are under the age of 18 you are not allowed to buy or consume alcohol, because it is against the law in the UK. If you are found to be in possession of any illegal substances then you will be asked to attend a meeting with the Principal and you may be asked to leave the school.
Liverpool School of English does its utmost to ensure that all students are completely happy with their course and that it meets expectations, as advertised and sold to them across all areas of the course. A complaint procedure is in place in the case that these expectations are felt to have not been met.
Emergency Police/Ambulance/Fire: 999
Liverpool School of English: +44 (0)151 706 0730
Liverpool School of English Emergency Number: +44 (0)7711 009 634
UK Border Agency Liverpool Enquiries Office: +44 (0)870 606 7766