Please read the terms and conditions carefully and if there is anything that is not clear please ask us for clarification. When we send quotes, proformas, invoices and booking confirmations it is on the understanding that you have accepted and agreed our terms and conditions in their entirety.

The terms and conditions below apply to groups and only represent a portion of the full terms and conditions for the Liverpool School of English. For full terms and conditions, specifically, information about Tier 4 visas, sponsored students, postponements, extensions, visitors in residence, or holiday, please visit our terms and conditions page.

1. REGISTRATION

BOOKINGS

For main school and summer school groups, a group should consist of 10 or more students.

For work experience groups, LSE can only accept EU students at this time. A work experience group can consist of 6 or more students and will be able to join the school at any time of year, subject to availability. All work experience students will need to enroll on 1 week of courses and at least two weeks of a full-time work placement.  For any individuals interested in a work experience programme, we can offer an Internship Preparation Programme. Please see our website for further information, prices and dates.

If you have a smaller group, please contact groups@lse.uk.net to check for availability and prices.

You must book your course in advance. Your course can begin on any Monday where appropriate or as stated in the brochure. Liverpool School of English reserves the right to alter or cancel the course programme, change teachers, locations, facilities, or accommodation,  and alter dates and fees from those stated in the brochure without prior notice.

In cases where an activity programme will be supplied, Liverpool School of English reserves the right to amend the activity programme according to prevailing circumstances and to substitute one activity for another. The School reserves the right to change the order of activities. Bookings for additional trips are subject to availability and must normally be for the complete group. We reserve the right to charge an administration fee for changes made to the booking and for non-standard requests and variations.

We will send you a Group Booking Form which is a spread sheet for you to fill in with all students’ details-names, dates of birth, contact information, passport information, next of kin information and medical conditions. We must receive the fully completed Group Booking Form at least 10 weeks prior to the arrival date (or earlier if a deadline is in place). This form should be sent along with a Young Learner’s Registration Form signed by a parent or guardian for all students under 18 years old, a signed Group Leaders Declaration from all group leaders (if applicable), a complete rooming list for students wishing to stay in homestay accommodation, and a copy of students’ passports if a visa is required. Click here to find the Groups Admissions Documents.

We have the right to refuse the enrolment of any student for any reason including inappropriate level of English.

VISAS

If you are a non-EU citizen wishing to study at Liverpool School of English, you must have a visa or leave to remain in the UK that allows you to study full-time. This would normally be a Short Term Study Visa. It is the Educational Tour Operator’s (ETOs) and student’s responsibility to ensure that the correct visa type and appropriate leave to remain in the UK is attained. If Liverpool School of English finds that you do not have the correct visa and/or appropriate leave to remain, your course will be terminated. In this case any tuition fees paid are non-refundable. Information on visa types can be found on the Home Office website   https://www.gov.uk/government/organisations/uk-visas-and-immigration.

Visa support documentation will generally be provided on receipt of the group deposit. For clarification, please contact marketing@lse.uk.net.

In the event of visa refusal, please forward the copy of the visa refusal document. The full course and accommodation fees, minus the £100 non-refundable deposit, courier fees if applicable and any bank charges, will be refunded within 14 working days of receipt of the visa refusal document.

Please keep the school informed of the progress of your visa application and let us know as soon as you have received it.

DISCLOSURE OF INFORMATION

We remind you that students and/or Educational Tour Operators and/or parents need to disclose medical information and details of any disabilities about the student to the school when the application is made.

All students applying to study at Liverpool School of English agree to the disclosure of their data to appropriate bodies, such as UK Visas and Immigration (UKVI), the Border Force and the British Council, as required by the Data Protection Act. The school sometimes takes photos or makes videos for use in marketing. Booking a course at the school implies consent for your images to be used in this way unless you tell us that you do not consent.

The details provided in the registration form will be stored by Liverpool School of English on its administrative systems, whether on paper, computer, or any other medium, and will be used for Liverpool School of English’s purposes only. All personal details and any other information provided to Liverpool School of English will be processed in accordance with the provisions of the relevant national legislation (with particular reference to the Data Protection Act 1998) and relevant data protection authorities. Liverpool School of English will not supply any personal information provided by applications to any third parties unless necessary to provide services requested, or perform Liverpool School of English marketing activities. It is the student’s responsibility to keep Liverpool School of English informed of any changes to their contact details for the entire length of their course.

STUDENTS UNDER THE AGE OF 18

In our main school multinational classes, we accept students from the age of 16. All bookings on these main school multinational courses are made on the basis that the students on this course may be over or under the age of 18.

Students under the age of 18 are children in British law. All students under 18 are expected to abide by UK laws which relate to the restriction of activities to under 18 year olds: in particular the purchase and consumption of alcohol and tobacco.

If any student under the age of 18 wishes to study on any course at Liverpool School of English, the person or people with parental responsibility for them in their own country should complete a consent form. This form outlines the rules and conditions that will apply for the school to be able to accept a booking for a student under 18. The form can be obtained from the school or from the Educational Tour Operator. If for any reason the school does not receive the consent form by the deadline, it will be assumed that the general rules and conditions outlined in the form have not been accepted by the parents/guardian of the student. The student will therefore not be able to enrol at Liverpool School of English

STUDENTS WITH DISABILITIES OR LEARNING DIFFICULTIES

If a student or his or her parents feels that the student has any specific learning requirements or special needs (for example, dyslexia) or physical disabilities, we strongly urge you or them to declare this at the application stage. In this way the school can ensure that we are in a position to consider your special requirements in a professional and appropriate manner.

We will assess all declared special needs or disabilities on a case by case basis. In some cases the school may feel that it does not have the resources or expertise to deal with certain levels of need, and this will be communicated to the parents or student prior to arrival in the UK. Where the school judges that it cannot properly accommodate a student’s special needs through reasonable adjustment, the school reserves the right to refuse admission. Please note that currently the school has limited wheelchair access due to the nature of the Grade II listed building.

If a special need or disability is not disclosed at the time of booking but one is identified after arrival at Liverpool School of English, then the school will discuss options for special provision as appropriate with the student and/or his or her parents. Please note that the school does not offer a service for identifying special needs and does not have specialist resources to do so. If it becomes clear that we cannot adequately deal with the student’s particular needs through reasonable adjustment or by providing additional support (usually at additional cost), the school will endeavour to find a more appropriate provider in the UK or will make arrangements for the student to return home. We will not be responsible for paying for these arrangements. We will not normally refund fees in these circumstances.

BOOKING CONFIRMATION

When we have received your completed Group Booking Form, and have accepted you on a course, you will receive a proforma or invoice to your email along with a provisional booking confirmation and pre-departure information. If you require documents to be posted, please inform the school.

2. PAYMENT TERMS

You must pay your programme fees in full 4 weeks prior to arrival. If this is not done the original terms of contract may be deemed to be invalid. To confirm a reservation we must receive a deposit of £100 per student to be irrevocably credited to our bank account for the number of places reserved. This deposit must be received no later than 8 weeks prior to arrival. We cannot guarantee acceptance of any group or part of a group until the entire deposit is paid. We accept no liability for any losses incurred by failure to pay a deposit.

For groups, all prices quoted are NET prices. Therefore, no gross invoices will be issued

If additional trips are booked as part of an activity programme and an advance payment by the supplier is required by the Liverpool School of English then the full price of these must be paid at the same time as the deposit or earlier.

You can pay online via Flywire – Visit www.lse.uk.net/pay-your-fees and follow the instructions.

All payments should be in sterling (£). Please make sure payment covers all sender’s charges.

If you pay your fees by bank transfer, please mention your/the group’s full name in the reference section of the transfer form so we know who the payment has come from. You should send a copy of the bank transfer receipt by fax or email as proof of payment. If we do not receive this, your visa letter (if applicable) may be delayed.

Group payments must be made as a group and not as a series of individual payments. We are aware that this is not always possible and will accept a reasonable number of payments. However, if a series of individual payments are made an administration fee may be charged.

The balance must be paid no less than 4 weeks prior to arrival. No students will be allowed to participate in the programme unless payment is received in full prior to course commencement. For payment arrangements related to scholarships or government funding, please contact groups@lse.uk.net.

For further advice on UK banking please see the following links:

https://www.bba.org.uk/wp-content/uploads/2014/01/AE249_BBA_International_Students_Oct12.pdf

http://www.hmrc.gov.uk/forms/r105.pdf

3. CANCELLATION

If you decide to cancel your package this must be done in writing by email or fax.

The £100 deposit and any registration fees, accommodation fees, bank charges, courier fees are non-refundable.

Refunds cannot be made where a group arrives or leaves earlier than booked.

Refunds will be processed within 14 days of cancellation.

Package cancellation fees are as follows:

  • cancellation more than 28 days before the start of the course – Full refund minus the £100 deposit
  • cancellation from 28 days to 14 days before the start of the course – 50% of the package fees may be refunded
  • cancellation less than 14 days before the start of the course – No refund

This policy applies throughout your stay.

If a group member cancels more than 14 days before the start of their course and accommodation, but is replaced with another student, we will make no cancellation charge or administration charge.

4. YOUR COURSE

Courses are non-transferable and non-refundable.

Some courses may not run as advertised if there are not enough students on the course. We reserve the right to offer an alternative option to students in this case, for example a reduced number of lessons for all or part of the course.

In extreme and very rare circumstances, the stated maximum class size might be exceeded. If this does happen, it will be only by one person and for a very limited period.

There will be no reduction in the course fees if a course includes a public holiday and LSE is not obligated to provide additional lessons to make up for these lost classes.

5. AIRPORT TRANSFER

If you have booked a transfer from the airport, please follow the instructions on your booking confirmation carefully. You should contact the transfer company directly if you are delayed. We reserve the right to transfer more than one student in the same car at the same cost. There is no refund if the flight details provided are incorrect.

6. ACCOMMODATION

Accommodation is only arranged for full time students and only while they are studying at the school. If a student leaves the school, he or she will be asked to leave their accommodation.

Please send full arrival details as soon as travel arrangements have been made. Please note if we do not receive your flight details (and confirmation of visa approval where applicable) 7 days prior to your arrival date, we may not be able to reserve your chosen accommodation and the accommodation provider may not be available to meet you. We reserve the right to offer an alternative at a different price.

While every effort will be made to ensure you are happy with your accommodation, Liverpool School of English cannot guarantee that you can stay with one accommodation provider throughout your stay. Changes might occur because of emergencies or on rebooking.

Please note that any arrivals between the hours of 23:00pm and 07:00am are classed as late check ins and are subject to a late check in fee, according to our price list.

HOMESTAY: If you wish to stay in homestay accommodation organised by the school, we will do everything possible to meet your requirements. This may not always be possible and we will give priority to medical requirements such as allergies. Many families in the UK have pets, so we will give priority for students preferring to live in a house without pets to students with medically-certified allergies. Students with extra dietary requirements will be charged an extra £15 per week. (Extra dietary requirements include, for example, coeliac, gluten-free, lactose intolerant, etc.).

All of our hosts live approximately 20-40 minutes from the school on public transport. The main bus/train stations are less than five minutes’ walk from the school. All of our homestays speak English as a first language or have native-like fluency and only speak English in the home. There may be different kinds of families, such as parents with children, older people, single parents etc.

You cannot pay your host family directly for accommodation.

Your homestay will provide bedding and towels for your use. Your homestay will wash a reasonable amount of personal laundry (one load per week minimum). They are all advised to provide all adult students with a house key.

If you are absent from your homestay for a few nights, for example over a long weekend, you should not expect a refund of fees.

RESIDENCE: Liverpool School of English uses several different external residences, all our Liverpool residences are in the city centre and within walking distance to shops and amenities. Residence accommodation is available to students who are over 18. Residence accommodation in Liverpool is available to students who are 12-17 only during the dates that the Liverpool International Summer School runs. Residence accommodation in London is available to students who are 14-17 only during the dates that LISS London (summer school) runs.

When students stay in the residence, they are subject to the rules of the residence and may need to sign a contract outlining these rules, please ask the school for a copy.

Students will be charged for any damages they have caused in the residence. All of our residences are completely non-smoking, if students are found to be smoking they will be fined.

Alternative residences of equal standard may be substituted when availability requires this or in extenuating circumstances.

If you have any problems with your residence please highlight the problem to the School’s Residence Officer as soon as possible in your first week so that the issue can be resolved at the beginning of your stay.

7. ATTENDANCE AND CONDUCT

All students are subject to the school’s policies and procedures, most of which are published on our website. We reserve the right to exclude or terminate the programme of any person who behaves in an unacceptable manner or whose behaviour is contrary to applicable local laws. In this case you will have to pay all course fees and any additional costs (e.g. for any damage caused). Please note that if a student’s course is terminated and the student must make arrangements to return to their home country for unacceptable behaviour or for breaking the student code of conduct, the student or student’s parents will have to fund this return journey home and the student will need to travel as soon as possible.

This behaviour includes but is not limited to: bullying and/or harassment, underage purchase or consumption of alcohol, possession of illegal substances, damage to property, threatening or violent behaviour.

It is the ETO’s and student’s responsibility to provide us with contact details in Liverpool and the contact details of next of kin in the student’s home country.

EXCURSIONS LATENESS POLICY

At Liverpool International Summer Schools, the programmes are designed to combine communicative English lessons with cultural activities and excursions. There may be several excursions happening at once. It is therefore crucial that Group Leaders and students follow their given programme, along with timings of the excursion and meeting locations.

Timings and meeting locations for excursions are given to Group Leaders in Group Leader meetings so attendance is vital.
There is a 20 minute window between the meeting and leaving time to allow for arrivals for excursions. If the group is not there after this time, they will not be able to go on the excursion and the school will leave without you. We do not recommend that the group makes their own travel arrangements to catch up with the group. If a student is delayed for any reason or unwell, they must tell their Group Leader or call the centre emergency

8. GROUP LEADERS

The minimum group size for free places is 10 students

10-19 students-1 free place

20-29 students-2 free places

30-39 students-3 free places

Group Leaders must be responsible adults aged 18 years or older who are required to take an active part in supervising and managing the welfare of the group, and to carry out the duties as detailed in the Group Leader Declaration and Manual. The free places offered for group leaders must be taken up by named responsible adults and are not transferable to students. If, for any reason, the school deems a group leader incapable of carrying out the duties required of them, we reserve the right to replace him/her with a member of our staff and we reserve the right to claim reimbursement from the ETO for costs incurred.

Group leaders must be responsible adults known to ETOS and the ETO must have made all the appropriate checks available in their country (e.g. Police certificate of good conduct or other criminal record check, etc.) and that these indicate that there is no reason why this person should not have responsibility for supervising a group of children.

For groups of less than 10 students a charge will be made for the group leader depending on the actual number of students in the group. This charge will also be made on group leaders additional to the free ones as above.

Last updated 19/02/2018