Download the Student Handbook here. 

Thank you for choosing The Liverpool School of English. Since we opened our doors in 1999, we have welcomed students from more than 60 different countries to study here. During this time we have seen thousands of students develop and practise their English language skills in the wonderful city of Liverpool.

Liverpool is a lively, modern city with great pubs, clubs, museums, galleries, cinemas, restaurants, cafés, shops and so much more. We hope you will enjoy our lovely city just as much as we do. This booklet will tell you about our school and facilities, a few school rules and some important information about banking, healthcare and visas. Please remember that if you have any questions that are not answered in this booklet, we are always here to help you.

The Liverpool School of English provides a modern, multi-cultural learning environment that reflects the use of the English language internationally. We expect students to work effectively in collaboration with their teachers to achieve their learning goals. We aim to ensure that our courses are practical and relevant to the needs and interests of our students, and we encourage students to continue with their learning and their experience with LSE following the completion of their course.

We embrace different learning styles and reflect this in the types of lessons that we deliver. We offer a wide range of courses and levels for students who need General English, English for Specific Purposes and Examination Preparation.

We aim to offer a range of social activities and excursions that will enable students to practise their English in a variety of different contexts.

We aim to provide an educational and enjoyable all-round learning experience and a valuable insight into British life and culture.


The school opens at 8:30am Monday to Friday. Your classes will start at 9am for morning classes and 1pm for afternoon classes. You should make sure to arrive at your classes 10 minutes early. On your first day as a student at LSE you will attend an induction with our Director of Studies.

Then on your second day you will begin your classes. If you think your class is too easy or too hard by the end of the first week you will need to speak to your teacher.


Every week on Wednesday there is a level up test.

If you think your class is too easy please speak with your teacher. Your teacher may ask you to do the level up test. If you score 70% or more on the test you will move up to the next level. You can find out your test score at the Student Helpdesk on Thursday. If you pass the test you will start your new class on Monday.

There is also a monthly progress test.

After your monthly progress test you will have a one to one tutorial with your teacher so that you can make a plan of action. You can ask your teacher any questions and get advice about what you can do to improve your English language skills. Your test score will also be recorded on your LSe-learning profile and will be updated if you take the test again so you can track your improvement.

On the Thursday of your last week you will take an exit test.

You will get the results from your exit test with your leaving certificate on Friday. We will give you a progress folder on your first day to keep all your work in while you are here.


If you want extra help with your English, or are interested in looking for a job or volunteering in Liverpool, you should go to one of our free support classes!

Job Club Plus – Want to find a job or try some volunteer work and meet more native speakers? Job Club Plus is the place for you; brush up your CV, get job hunting tips and practise interview skills to put yourself in the best position for getting that job!

Conversation Club – Come and practise your conversation skills with other students from all around the world to improve your confidence and fluency.

Reading Group – Come and read short stories, learn new vocabulary and discuss stories with other students to improve your reading skills.

Academic Skills Club – Want to learn essential skills for university such as essay writing, research skills and note-taking? Academic Skills Club will help you with all of those important university skills.

Pronunciation Club – Do you find yourself getting tongue tied with complicated English words? In Pronunciation Club you will practise how to perfectly pronounce those tricky letters, words and phrases!

Study Club – Do you generally want to practise your English and improve? Come to Study Club to complete homework and study with help and guidance from one of our teachers.

You can sign up for a maximum of 3 free support classes per week.


There will be a feedback session at the end of your first week. It takes place at 12pm on Thursday in the Common Room. It is important that you come to the session and tell us your thoughts about the school and your stay in Liverpool.

There are also monthly feedback sessions where you can tell us your thoughts and ask any questions you might have. If you have any problems you can always speak to any member of staff or you can make an appointment to see our Welfare Team in the Welfare Office. We always look at the feedback from all of our students and will try our best to solve any problems – if you want to see our response to what you have said in feedback sessions then please read our monthly school newsletter or check the Welfare noticeboard.

There will also be a feedback session at the end of your course so that you can tell us everything about your time here.

Your first week as an LSE student…We’ve put together some suggestions for activities that you could try on your first week as a student with us so that you will get plenty of chances to improve your English language skills.

Monday – Induction to the school – Tour of Liverpool – learn all about the things to see and do.

Tuesday – Attend your classes – Try a free support class. Remember to sign up at the Helpdesk.

Wednesday – Attend your classes – Go on an activity with the social programme, you can make new friends and try things you have never done before.

Thursday – Attend your classes – Come to first week feedback at 12:00 in the Common Room. Have some tea or coffee.

Friday – Attend your classes – Study at home or spend time with your flatmates or host family.

Saturday – Come on a day trip with the social programme. You can see a new place and make some happy memories.

Sunday – Relax, make sure your homework is done and plan for the week ahead.

School Facilities

The Common Room

In the Common Room you can relax and talk to your friends, use the computers to answer emails or just have fun! The Common Room also has Wi-Fi that you can access on your phone or laptop.

Wi-Fi name: LSECommonroom

There is no password for the Common Room Wi-Fi.

The Word Exchange Café

You can buy food or hot and cold drinks in the café – you can also bring your own packed lunch and eat together with friends. Please do not bring hot food into the school from other retail outlets.

The Garden

The school has a beautiful garden where you can relax and enjoy some peace and quiet. If you want to smoke, please do not smoke in the school garden as this is an enclosed area. There is a designated smoking area opposite the school so please keep our garden beautiful and smoke free!

The Study Centre

We have two Study Centres in the school, one is on the first floor and the other is on the second floor. In the Study Centre there are computers with internet access that you can use in order to practise the English language. You can also sit and read or study in the Study Centre. If you want to answer emails or talk to friends, please use the computers in the Common Room.

The Student Helpdesk

At the Student Helpdesk you can sign up for free classes and free trips or ask for general information. You can also borrow books, DVDs and headphones to use in the Study Centre but you will need to leave a £20 deposit at the Finance Office. If you need to ask questions, or if you need us to print your boarding pass you can also email helpdesk@lse.uk.net .

The Finance Office

At the Finance Office you can pay for trips, leave a deposit for loan books or leave a deposit to borrow items from the library. Our library has books, CDs and DVDs. You can borrow up to three items in total at any time, but you will need to leave a £20 deposit. When you bring your items back you can get your deposit back, or take new items out instead. You can also join a library in Liverpool for free! The closest library to the school is the Central Library on William Brown Street. You can also check http://liverpool.gov.uk/libraries/ for information about libraries close to your accommodation or homestay. To join a library you will need to bring proof of your address, so you might have to get a letter from the school.

Prayer Room

The Prayer Room is on the first floor, next to room 20.


There are bathrooms on each floor for students to use. The bathrooms have seated toilets which might be different from the toilets in your home country. For your own safety and wellbeing, please sit on the toilet seat, do not stand or crouch. You can flush toilet paper into English toilets and there are facilities in female toilets for sanitary items. Please dispose of your rubbish, such as empty water bottles, in the designated bins.

LSe-learning, Social Media and Activities


On LSe-learning you can do extra activities to practise your English skills outside of the classroom. You can get your writing marked, do extra vocabulary and grammar exercises, revise the language that you have studied in class and lots, lots more!

How to login to LSe-learning

On your first day, you will be given your class timetable. Your timetable also has your login details for your LSe-learning account. To access your e-learning account you will need to go on the school website www.lse.uk.net and click on “LSe-learning” at the top of the page.

You can watch a video about how to use e-learning here: www.youtube.com/watch?v=2OegFdyEK3k

Your teacher will also give you homework from this system each week. Your online study is marked as soon as you finish each exercise and your teacher can send you reports and feedback through the system. All students at LSE are registered on the system when they arrive at the school. You can use the system for 6 months after your first day at school.

LSE on Social Media

Like us on Facebook at www.facebook.com/TheLiverpoolSchoolofEnglish

Every week we post exciting things to do in Liverpool, information about the social programme, fun photos of our students and amusing English language stories and games. We also post any events that are happening in Liverpool so that students can take advantage of all the city has to offer. We love to see your pictures from social programme trips so please send them to us!

The Social Programme

Another great way to practise your English, make new friends and enjoy Liverpool is to come and have fun on the social programme! Every Monday, you can find the social programme schedule at the Student Helpdesk, on the student noticeboard, and on Facebook.

There are two different ways to sign up for activities with the social programme depending on whether the activity is free or paid:

  • For free activities, you can write your name on the sign-up sheet on the wall in the café
  • For paid activities, you can sign up and pay for the activity at the Student Helpdesk

It is really important that you sign up for activities at least 24 hours in advance. If less than 7 people sign up for an activity we will unfortunately have to cancel it – so remember to always sign up! If you later decide you cannot come on the trip, you can cross your name out on the sign-up sheet.

If you have any ideas for the social programme then please tell us. We love to hear your ideas! You can tell us your ideas on Facebook, at a feedback session or talk to our Activities Co-ordinator.


If you change your phone number or address you need to let the school know straight away in case there is an emergency and we need to contact you. Please go to the Student Helpdesk to change any of your personal information.

Attendance & Punctuality

It is important that you come to all of your classes and that you make it to your classes on time. If you are more than 10 minutes late for your class you may not be allowed to enter because it will disturb class time for other students.

If you have a student visa you need to have at least 80% attendance. If you are a sponsored student you will need to have at least 80% attendance or your embassy may not continue to sponsor you.

What to do if you are sick or cannot come to class

  • You need to call the school on 0151 706 0730 before 9am and tell us why you cannot come to class
  • You can also email attendance@lse.uk.net to tell us why you cannot come into school. If you email us please remember to write your full name and your class in the email.

If you are absent for 2 days in a row the school will contact you and ask you to explain why you have not been able to come to school. If you are absent from school for more than 5 days you will need to bring us a letter (sick note) from a doctor or your General Practitioner (GP) on your return.

NHS Walk-in Centres

Before you come to Liverpool you should organise health insurance for your visit. If you have health insurance and feel sick or need to talk about a health issue then you can go into any NHS (National Health Service) Walk-in Centre without an appointment.

The nearest NHS Walk-in Centre to our school is at 6 David Lewis Street, L1 4AP. The Walk-in Centre is open from 7am to 10pm on weekdays and 9am to 10pm on weekends and bank holidays.

Registering with a General Practitioner (GP)

If you are studying in Liverpool for one month or longer you should register with a GP. You need to register with your GP before you get sick because they might not be able to give you an appointment on short notice. You can find your local GP using this website www.nhs.uk/Pages/homepage.aspx .

To register with a GP you need to go into their clinic during opening hours and ask to be added to the NHS patient list. You will be given a form to complete and return. After you have returned the form you can make an appointment. You will need a letter from the school to register with a GP.

Students from the EU may be entitled to free or subsidised health care from the NHS. If you can’t get free healthcare with the NHS you can still register with a GP but you may have to pay for your appointments. You will need to pay for any medicines that your GP prescribes. One prescription will cost £8.05* If you need a lot of medicines you can buy a prescription prepayment certificate that lasts for three months and costs £29.10*. You can also buy a 12 month certificate for £104.*

Registering with a Dentist

If you are studying in Liverpool for one month or longer we also recommend that you register with a dentist. You will have to pay for dental treatment, but how much it will cost depends on whether you register with an NHS dentist or a private dentist. To find your nearest NHS dentist please visit www.nhs.uk/Service-Search/Dentist/LocationSearch/3 . A normal check-up at an NHS dentist will cost approximately £18.50.*

The Welfare Office

If you feel sick or need to talk about a problem then you can make an appointment to speak to our Welfare Team. Alternatively you can check the welfare noticeboard for office drop-in times. Please remember that all of our staff are here to help you. If you have a serious complaint please make an appointment to see the Principal, Anna Goodband.

*All information accurate at the time of publication, prices subject to change.

Getting Set up in Liverpool

While you are at the school you many need a letter for the bank, council tax, police, embassy etc. Please ask at the Student Helpdesk for a letter request form. Your letter will be ready the next day.

How to open a bank account

If you’re staying in Liverpool for a long time you might need to open a UK bank account. To open a bank account you will need:

  • Your passport
  • A letter from the school (please ask for a letter request form at the Student Helpdesk)
  • A document to confirm your UK address (this could be a utility bill or an accommodation contract)

You may also need to bring evidence of your address and bank account in your home country. Some UK banks now offer special accounts for international students so you may be able to set up a bank account before you arrive in Liverpool. You should check with your home bank to find out about any charges that there might be to transfer money into your UK account.

Please visit the links below for more information about opening a UK bank account.



If you are living in a private residence then you will need to get a letter from the school to tell your local council that you are a student or else you might be asked to pay council tax.

Registering with the Police

If you have a Tier 4 Visa or an Extended Student Visitor Visa you will also need to register with the police.

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It will cost £34 to register with the police and you will also need a letter from the school and two passport sized photographs for your application. If you don’t register with the police it might affect any visa applications you make in the future, so it is very important that you register within 7 days of coming to the UK.

Travelling in Liverpool

If you are living outside Liverpool city centre you can use public transport to come to and from school easily. You can buy a Solo Pass (buses only), a Railpass (trains only) or a Trio Pass (buses, trains and ferry) – the price of the ticket will depend on which areas you need to travel from. If you’re staying for a long time you could also buy a bicycle. There are lots of bicycle shops in Liverpool, there is even a shop around the corner from the school on Roscoe Street. You can also rent bikes for a day or longer using Liverpool’s City Cycle scheme. There are bicycle racks all over the city where you can simply pay and ride away!

You can find more information about travelling in Liverpool on www.merseytravel.org or you can call 0151 702 2071.

How to buy a Solo Pass (buses only)

To buy a Solo Pass you will need to go to Queen Square Bus Station. Depending on how long you will be staying in Liverpool you might want to buy a weekly or a monthly bus ticket. You will need to fill in a form with your personal details and home address in the UK. You will also need to bring a passport sized picture of yourself.

How to buy a Railpass (trains only)

To buy a travel pass for the train you can go to any train station. You will need to fill in a form with your personal details and home address in the UK. You will also need to bring a passport sized picture of yourself. You can also buy a Trio Pass at the train station, which will allow you to use buses, trains, and the ferry.

Getting in touch with your family and friends

It is normal to miss your home country and family. Sometimes a phone call to your home can really help you feel better. There are a few different ways you can keep in touch with your family. We recommend some of the options below. If you are staying in a homestay, as a courtesy to your host, please do not use your host’s phone to make international calls or texts.


You can make international phone calls using Skype. You will need an internet connection and a credit/debit card to pay for phone calls. If your family in your home country has an internet connection you can make video calls through Skype for free. However, if they do not have an internet connection, you can call your home phone number using Skype once credit has been put on your account.

Lebara Mobile

You can order a free SIM card from Lebara mobile to make cheap international mobile calls. You might wish to buy a cheap phone to use with your Lebara SIM card – you can buy a basic phone from as little as £10 from any mobile phone shop. Lebara is a pay as you go SIM. This means that once you add money to your phone, you can make calls until the money runs out. Once this happens, you need to add more money to the card. You can also use your Lebara SIM card to make free calls to other people with a Lebara SIM card in the UK.


You can make cheap international phone calls after you sign up with Rebtel. You will need to sign up online and then Rebtel will give you a phone number to call. You can use this phone number to call your family at any time. If you have a mobile phone contract that gives you a set amount of minutes per month you can use your minutes with Rebtel.

Getting Internet Access in Liverpool

You will usually have internet access in your residence or homestay, but if you don’t then you can use the internet at school or at Liverpool Central Library. The Central Library has many computers for public use and is open until 8pm on weekdays and 5pm on weekends.

Holiday Requests

If you are planning to take a holiday then you will need to get a holiday request form from the Student Helpdesk. If your holiday is approved then you will need to tell your teacher. If you are leaving the country then you might need a letter from the school to show at immigration. The amount of holiday that you are allowed to take depends on the length of your course.

If your course is…You can take…
5-12 weeks2 weeks holiday
13 -23 weeks4 weeks holiday
24 – 47 weeks6 weeks holiday
48 + weeks8 weeks holiday


Extending Your Course

If you are thinking about extending your course then you will need to speak to our Admissions Team as soon as possible to make sure that you can do it. If you tell us too late then we might not be able to give you the same place in your accommodation or classes, or there might not be a space at all.

Extending your Course as an Embassy Student

You will need a letter from the school if you want to extend your course or re-enrol at the school. You need to give this letter to your embassy who will issue you a financial guarantee letter to give back to us. You may not be able to extend your course if your attendance is below 80%.

Extending Your Visa

If you needed a visa to enter the UK then you need to be aware of when your visa runs out. If you want to extend your course then you might need to extend or change your visa. You will need to do this at least four weeks before your current visa runs out. You can find more information about extending your visa online at https://www.gov.uk/browse/visasimmigration/student-visas . Please be aware that you may have to return to your home country to renew or extend your visa.

Places of Worship and Religious Organisations

The Liverpool Metropolitan Cathedral

Cathedral House, Mt Pleasant, Liverpool L3 5TQ

0151 709 9222


The Anglican Cathedral

St James Mt, Liverpool L1 7AZ

0151 709 6271


Liverpool Muslim Institute

8 Brougham Terrace, Liverpool, L6 1AE

0151 734 1222


The Liverpool Muslim Society Al

Rahma Masjid

29-31 Hatherley Street, Liverpool, L8 2TJ

0151 709 2560


Al Ghazali Multi Cultural Centre

35 Earle Road, Liverpool, L7 6HD, UK

0151 734 3843


Liverpool Arabic Centre

Tiber enterprise facilities, Tiber Street site, Lodge Lane, Liverpool L8 0TP

0151 734 0550


Hindu Cultural Organisation Liverpool

253 Edge Lane, Liverpool, L7 2PH

0151 263 7965


Liverpool Buddhist Centre

66 Rodney St, Liverpool, L1 9AF

0161 281 291


Princes Road Synagogue

Liverpool Old Hebrew Congregation, Princes Road, Liverpool, L8 1TG

0151 709 3431


Harold House Jewish Community Centre

King David Campus, Childwall Road, Liverpool L15 6WU

0151 235 1587

Insurance Information

Liverpool School of English has partnered with Endsleigh to develop a bespoke insurance policy that is specifically designed for you while partaking on our courses. We are working together to ensure you have adequate Insurance for your course while in the UK and to provide complete peace of mind. As a student of The Liverpool School of English we would always recommend you purchase adequate and fit for purpose insurance. Unlike many policies this one covers the cost of your course if you were unable to continue with your studies.

What does the policy cover?

The International Student Policy covers the following:

Medical Expenses

  • If you are taken ill or have an accident Endsleigh will pay your emergency medical bills and hospital costs.
  • The cost of bringing a close relative to visit you following a medical emergency
  • Emergency dental treatment for the immediate relief of pain


  • If you cancel the course prior to arrival due to an accident, illness or sickness you will be able to claim back the costs of the course.

Baggage Cover

  • You will be reimbursed if your luggage is lost, stolen or accidentally damaged.

Course Fee Cover

  • Our course fees cover serves to protect you in the event of cancellation of your course due to accident or sickness where we will reimburse the prepaid fees to you.
  • If there are contractually outstanding fee payments that you have not paid then Endsleigh will reimburse Liverpool School of English for the cost of these fees.
  • Cover for sickness or illness of a close relative which leads to the cancellation or cutting short your course.

You can purchase insurance at any point, even if you have already arrived in the UK. If you would like to take out the policy please speak to our admissions team. You can also find out more information and our application form online here.

Code of Conduct

At The Liverpool School of English we want to make sure that you feel safe and happy during your time at the school.

We value differences and diversity in people. We aim to make sure that you don’t feel unfairly judged because of your race, sex, marital status, colour, sexual orientation, disability, political beliefs, religion, or anything else.

We ask you to respect each other and this includes the teachers, staff and host families. We will not tolerate harassment of any staff, teachers, host family members or other students. We do not tolerate bullying of any kind and offenders may face serious consequences. Please refer to our anti-bullying policy which can be found on the student welfare notice board.

You must attend all of your classes. If you cannot come to school then you need to contact us before your lesson. Any authorised absences will not affect your attendance. The Admissions Team will track your attendance and if there are any issues then it will be taken to the Principal. Your overall attendance will be on your leaving certificate and cannot be changed for any reason.

Please do not eat or drink anything except water in the classrooms, Study Centre or reception area. You can enjoy your food in our lovely student Common Room or our beautiful garden.

We do not tolerate any of our students breaking the law. If you break UK law you will be asked to attend a meeting with the Principal and you may be asked to leave the school.

We do not tolerate the use of any illegal substances on the school premises, in the residence or homestay accommodation. If you are under the age of 18 you are not allowed to buy or consume alcohol, because it is against the law in the UK. If you are found to be in possession of any illegal substances then you will be asked to attend a meeting with the Principal and you may be asked to leave the school.

If you do not follow the code of conduct then you may be asked to leave the school.


Emergency Police/Ambulance/Fire: 999

The Liverpool School of English: +44 (0)151 706 0730

Emergency Contact Numbers

Emergency Numbers: +44 (0)7711 009634 / +44 (0)7896 654452

UK Border Agency Liverpool Enquiries Office: +44 (0)870 6067766